Market ResearchOur Nordic CATI organization create the foundation on which complex industry specific data and market insights can be collected, processed and analyzed. CATI stands for “computer assisted telephone interview”. It creates a technological framework that has many advantages, compared to traditional forms of collecting information.
The human touchThe biggest advantage of our market research processes, is the human touch behind it all that let interviewers gather additional information in context to the subject researched: E.g preferences on future purchases and level of satisfaction within current environments and underlying reasons for this
High-level market insightsPurchasing a research project at Pro-Nordix you are sure to receive high-level market insights whether it is qualitative or quantitative data you are looking for!
Future projects and development plansUsing a CATI setup allows the interviewers to talk directly with the decision makers and to map the current situation in the businesses, future projects and development plans.
Inbound Contact CenterTake care of your customers with premium customer service and save an average of 30% compared to operating in-house! Outsourcing your customer service to our Nordic Contact Center you will get:
Your own teamDedicated employees working as a part of your own team
Talent baseInstant multi-lingual talent base at your fingertips
ScalabilityScalability to build your team up or down as needed
ReliableReliable, consistent and transparent operations
Outbound Telemarketing ServicesNeed more leads or customer meetings? Then let Pro-Nordix be your outbound telemarketing partner. With solid experience from both insurance, financial and technological sectors Pro-Nordix is accustomed to delivering high value leads and customer meetings to your sales staff in the Business To Business Markets
Digital Contact CenterTodays world are becoming increasingly digital – that also counts for customer service. Modern day consumers expect brands to be accessible for omnichannel support. With a Digital Contact Center solution from Pro-Nordix, your brand will be accessible on both e-mail, Facebook, LinkedIn or through other platforms that are deemed viable. Our Contact Center specialists thrive everyday to deliver the best possible customer service, whether it is by e-mail, ticket systems, Facebook chat or through other digital channels – let us be your customers’ point of contact
Translations & Backoffice
With operations covering the entire Nordic region, we have employed native speakers from both Denmark, Norway, Sweden and Finland. So, do you have a webshop that needs a ‘regional’ update, product descriptions or other temporary tasks where Google Translate isn’t sufficient and where employing intrepreters proves to expensive, don’t hesitate to contact us!