Market Research
Our Nordic CATI organization create the foundation on which complex industry specific data and market insights can be collected, processed and analyzed. CATI stands for “computer assisted telephone interview”. It creates a technological framework that has many advantages, compared to traditional forms of collecting information.The human touch
The biggest advantage of our market research processes, is the human touch behind it all that let interviewers gather additional information in context to the subject researched: E.g preferences on future purchases and level of satisfaction within current environments and underlying reasons for thisHigh-level market insights
Purchasing a research project at Pro-Nordix you are sure to receive high-level market insights whether it is qualitative or quantitative data you are looking for!Future projects and development plans
Using a CATI setup allows the interviewers to talk directly with the decision makers and to map the current situation in the businesses, future projects and development plans.Inbound Contact Center
Take care of your customers with premium customer service and save an average of 30% compared to operating in-house! Outsourcing your customer service to our Nordic Contact Center you will get:Your own team
Dedicated employees working as a part of your own teamTalent base
Instant multi-lingual talent base at your fingertipsScalability
Scalability to build your team up or down as neededReliable
Reliable, consistent and transparent operationsOutbound Telemarketing Services
Need more leads or customer meetings? Then let Pro-Nordix be your outbound telemarketing partner. With solid experience from both insurance, financial and technological sectors Pro-Nordix is accustomed to delivering high value leads and customer meetings to your sales staff in the Business To Business MarketsDigital Contact Center
Todays world are becoming increasingly digital – that also counts for customer service. Modern day consumers expect brands to be accessible for omnichannel support. With a Digital Contact Center solution from Pro-Nordix, your brand will be accessible on both e-mail, Facebook, LinkedIn or through other platforms that are deemed viable. Our Contact Center specialists thrive everyday to deliver the best possible customer service, whether it is by e-mail, ticket systems, Facebook chat or through other digital channels – let us be your customers’ point of contact
Translations & Backoffice
With operations covering the entire Nordic region, we have employed native speakers from both Denmark, Norway, Sweden and Finland. So, do you have a webshop that needs a ‘regional’ update, product descriptions or other temporary tasks where Google Translate isn’t sufficient and where employing intrepreters proves to expensive, don’t hesitate to contact us!
About Pro-Nordix
Pro-Nordix is your Nordic Business Process Outsourcing Partner. With a foundation as market research provider and process enhancer to top-tier financial and technological companies, we have a solid foundation on which to build a thriving relationship with your organization. We always commit to transparency through processes and operations so that our clients easily can involve themselves if needed (or wanted) We never stand still. Our headquarters is placed in Copenhagen, Denmark, but we also have offices in Sweden and a contact center in Spain. Our services are constantly developed and adapted to provide maximum value to our clients. Together, our top management have more than 30 years of combined experience with market research, customer service and telemarketing operations
Thomas Adelöf Kragh
CEO
Alexander Hyllested
Head of Operation & Quality
